# Need a helping hand?

**Office working times**  
We're open from 9am to 5pm all weekdays except public bank holidays and over the Christmas/New Year break.

### Free email support

Included for free  
To obtain free email support on a product you’ve purchased directly from us, please email us at [support@zensoftware.co.uk](mailto:support@zensoftware.co.uk).

We aim to respond within 2 normal business days.

If you have an urgent support issue, you may want to purchase a priority support agreement.

### Priority telephone/email support

1 and 12 month options available  
For customers who have paid for priority telephone/email support please call us on [+44 (0)161 660 5738](tel:+44 (0)161 660 5738) or email us at [support@zensoftware.co.uk](mailto:support@zensoftware.co.uk).

During normal office hours we aim to respond within 1 normal working hour if we’re not available immediately.